Refund and Returns Policy

Last Updated: November 15, 2025

We want you to enjoy your purchase. However, if you need a refund or return, the following conditions apply:

1. Eligibility for Refund

A product may be eligible for a refund only if:

• It is intact
• It is returned in its original packaging
• Perfarya confirms the product was not damaged by the customer
• The return is requested within our stated timeframe

2. Customer Responsibility

Customers are fully responsible for shipping the item back, including the cost of return shipping.

3. Refund Timing

If the product has already been shipped, refunds cannot be issued until the item arrives at its destination and is returned to Perfarya for inspection.

Customers have 3 days to request for a refund after product was delivered to specify destination. To request for Refund Contact us.

4. Non-Refundable Fees

The following charges cannot be refunded under any circumstances:

• Shipping fees
• Taxes
• Payment processing fees
• Any service charges associated with the order

5. Quality Issues

At Perfarya, every Moissanite piece is carefully handmade, ensuring brilliance, quality, and elegance in every design. Each item comes with a certificate of authenticity. We stand by our craftsmanship if a piece shows any defect within the first 1–3 months of normal use, we take responsibility. Jewelry damaged by accidental misuse, improper handling, or modifications by the customer, however, is not covered.

6. Policy Changes

Perfarya reserves the right to change, amend, or update this Refund & Returns Policy at any time.